Refund Policy

Last updated: 2026-10-15

Refund and Cancellation Policy

This policy applies to on-site plumbing, heating and air-conditioning installation services in Essex, including service 43220.

The trader is:

MARIE AIR FIXING LTD (trading as MARIE AIR FIXING) 25 Partridge Green Basildon, Essex SS13 3EF Email: admin@marieairfixing.co.uk Company number: 17470974

Your cancellation rights

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally give you a 14-day cancellation period for a contract for services. This period normally starts on the day after the contract is made.

You can cancel during this period without giving a reason by contacting us clearly in writing. Please email admin@marieairfixing.co.uk or write to us at 25 Partridge Green Basildon, Essex SS13 3EF. Please include your name, address, details of the service and a clear statement that you wish to cancel.

If you are a business customer, the statutory consumer cancellation right does not generally apply. Any cancellation rights for a business customer will depend on the agreed contract terms.

Starting work during the cancellation period

You may ask us to start the service during the 14-day cancellation period. If you do so, we will ask for your express request before starting.

If you cancel after work has started but before the service is fully completed, you may be required to pay a proportionate amount for the work supplied up to the time you told us about the cancellation. This amount will reflect the proportion of the service provided compared with the full contract.

If the service has been fully completed following your express request and acknowledgement that you would lose your cancellation right once the service was fully completed, you may no longer cancel under the 14-day statutory cancellation right.

Deposits and equipment

Any deposit will normally be credited against the agreed price of the service and equipment.

If you cancel under a statutory cancellation right, we will refund the deposit subject to any lawful proportionate charge for work already carried out and any lawful deduction relating to equipment made to your specifications or clearly personalised for you.

Equipment already ordered to your specification may not be cancellable under the statutory cancellation right. We will explain any applicable cost before ordering equipment where reasonably possible.

These terms do not affect your statutory rights if equipment is faulty, not as described, not fit for purpose or not of satisfactory quality.

Refunds

Where a refund is due, we will make it within 14 days of the date on which we agree that the refund is due or, where you exercise a statutory cancellation right, within 14 days of receiving your cancellation notice, subject to any legal right to wait for the return of goods where applicable.

Refunds will normally be made using the original payment method, unless we agree otherwise with you. We will not charge a fee for making a refund.

Faulty workmanship and service problems

Services must be carried out with reasonable care and skill under the Consumer Rights Act 2015.

If you believe that our workmanship is faulty, please contact us promptly with details of the problem. We will normally have the opportunity to repair or correct the work first, where this is appropriate and can be done within a reasonable time and without significant inconvenience to you.

If repair or repeat performance is not possible, is not completed within a reasonable time, or causes significant inconvenience, you may be entitled to a price reduction or refund. The amount of any refund or price reduction will reflect the circumstances and the work already provided.

Your statutory rights are not affected by this policy.

Additional charges

We will explain the agreed price and any known additional charges before work starts. We will not add optional charges without your express agreement.

If additional work or equipment becomes necessary, we will explain the reason and cost before carrying it out where reasonably possible. You do not have to agree to optional additional work.

Privacy and cookies

We handle personal information in accordance with the UK GDPR and the Data Protection Act 2018. Information provided when you contact us or arrange services will be used to manage enquiries, appointments, contracts, payments, installation work and customer support.

Our website is hosted by OVHcloud and our email provider is Migadu. We do not name any other data processors in this policy.

Where our website uses non-essential cookies or similar technologies, we will ask for consent in accordance with the Privacy and Electronic Communications Regulations (PECR). Necessary cookies may be used where permitted without consent. You can withdraw or change your cookie choices through the options provided on the website.

The supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO).

Contact us

For cancellations, refund requests, faulty workmanship or any other query about this policy, contact:

MARIE AIR FIXING LTD (trading as MARIE AIR FIXING) 25 Partridge Green Basildon, Essex SS13 3EF Email: admin@marieairfixing.co.uk

Please keep records of your cancellation or refund request. We will respond as soon as reasonably possible.

Governing law

This policy and any dispute relating to our services are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory consumer rights that apply to you.

Last updated: 15 October 2026