Privacy Policy

Last updated: 2026-10-15

Who we are

MARIE AIR FIXING LTD (trading as MARIE AIR FIXING) is the controller of personal data collected through this website and in connection with our on-site installation services.

Our service is 43220 – Plumbing, heat and air-conditioning installation in Essex.

Our details are:

  • Address: 25 Partridge Green Basildon, Essex SS13 3EF
  • Email: admin@marieairfixing.co.uk
  • Company number: 17470974

This privacy policy was last updated on 15 October 2026.

Personal data we collect

When you contact us about an installation or request our services, we may collect:

  • Your name
  • Your telephone number, email address and other contact details
  • The address where the installation or other work is required
  • Details of your enquiry, installation requirements and job
  • Information you provide in communications with us

We do not ask for more personal data than is reasonably necessary to deal with your enquiry, provide our services and meet our legal obligations.

How we use your data

We use personal data to:

  • Respond to enquiries and requests for quotations
  • Assess and arrange installation work
  • Communicate with you about your enquiry, appointment or service
  • Provide and manage our on-site installation services
  • Keep business, accounting and service records
  • Handle complaints, disputes and legal claims
  • Comply with legal and regulatory obligations
  • Keep our website, systems and records secure

Our lawful bases

Under the UK General Data Protection Regulation and the Data Protection Act 2018, we rely on the following lawful bases:

  • Taking steps at your request before entering into a contract: to respond to an enquiry, prepare a quotation and discuss the work you require.
  • Contract: where you engage us, to provide and manage the agreed installation services.
  • Legal obligation: where we need to keep records or provide information to comply with the law.
  • Legitimate interests: to operate and protect our business, communicate with customers, manage enquiries, maintain records and deal with complaints or legal claims. We balance these interests against your rights and expectations.
  • Consent: where the law requires consent for a particular use of personal data.

You may withdraw consent at any time where we rely on consent. This does not affect the lawfulness of processing carried out before withdrawal.

Sharing your personal data

We may share personal data where necessary with:

  • OVHcloud, which hosts the website
  • Migadu, which provides email services
  • Professional advisers, insurers or authorities where this is necessary to comply with the law or protect our legal rights

We do not sell your personal data. We only share information that is reasonably necessary for the relevant purpose.

International transfers

Some service providers may process personal data outside the United Kingdom. Where personal data is transferred outside the UK, we will ensure that an appropriate safeguard is in place under UK data protection law. This may include a UK adequacy decision, the UK International Data Transfer Agreement, the UK Addendum to standard contractual clauses, or another lawful safeguard.

You can contact us using the details above to ask for further information about the safeguards applying to an international transfer.

How long we keep your data

We keep personal data only for as long as it is reasonably necessary for the purpose for which it was collected.

  • Enquiry details are kept for as long as needed to respond to and manage the enquiry.
  • Where an enquiry results in work, relevant customer and job records are kept for the duration of the customer relationship and afterwards for as long as necessary for accounting, legal, insurance, warranty, complaint and dispute purposes.
  • Records that we are legally required to keep are retained for the period required by the relevant law.
  • When personal data is no longer required, we securely delete it or anonymise it.

Cookies

This website only uses strictly necessary cookies and similar technologies required for the website to function, maintain security or provide a service you have requested.

We do not use cookies for advertising, behavioural tracking or analytics that require consent. Strictly necessary cookies are permitted under the Privacy and Electronic Communications Regulations without consent, but we provide this information so that you understand their use.

Your data protection rights

Subject to legal conditions and exemptions, you may have the right to:

  • Ask for a copy of the personal data we hold about you
  • Ask us to correct inaccurate or incomplete personal data
  • Ask us to erase your personal data
  • Ask us to restrict how we use your personal data
  • Object to processing based on legitimate interests
  • Object to direct marketing
  • Ask to receive personal data you provided to us in a structured, commonly used and machine-readable format where the right to data portability applies
  • Withdraw consent where we rely on consent
  • Complain about how we use your personal data

To exercise a right, contact us at admin@marieairfixing.co.uk. We may need to verify your identity before responding. We will normally respond within one month, although this may be extended where permitted by law.

Consumer rights and cancellation

Where you are a consumer, our services are provided in accordance with the Consumer Rights Act 2015. This includes applicable requirements concerning reasonable care and skill and the other statutory rights that apply to services.

For contracts made at a distance or away from our business premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give you a 14-day right to cancel. This right may be subject to statutory exceptions. If you ask us to begin providing services during the 14-day cancellation period, you may have to pay for services supplied up to cancellation, and the cancellation right may not apply once the service has been fully performed where the legal requirements are met.

The cancellation information applicable to your contract will be provided with the relevant terms and contract information.

Complaints to the supervisory authority

You have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

The ICO can be contacted through its website at https://ico.org.uk or by telephone on 0303 123 1113. You should normally contact us first so that we can try to resolve your concern, but you may complain to the ICO at any time.